FAQ

 

​New User

 

1. How do I register on aizstoreuae.com?

Registration on aizstoreuae.com is a simple process that can be completed in 3 simple steps:

• Click on the sign-in link at the top of the home page

• Type in your email address

• Enter the Password of your choice. Confirm the password and you are done!

 

2. I Forgot my login password, what do I do?

Go to the sign-in page and click forgot my password you will receive an email on your registered email id with instructions on creating a new password

 

3. Do I need an aizstore.com account for making a purchase?

No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as

• You can make a purchase by only providing your email id rather than filling in necessary details, every time

• You can track the delivery status of your order

• You can view the entire history of your past orders

• You can also plan future orders through useful features like a Wish list and notify me.

• You can write reviews for products brought from us

• You can subscribe to our weekly newsletter to stay in the know on aizstoreuae.com's new products.

 

My Account

 

1. What is my wish list?

Picture this. You like a product on display at the mall, an advertisement a step short of making the final purchase, due to a money shortfall, or a simple mood swing. With my wish list, you can Pick an item of your choice, add it to the wish list and come back later to buy it on a later date. Whenever you feel like it!

 

2. What is a Shopping cart?

The shopping cart on aizstoreuae.com holds your items until you proceed to payment. The longest period your shopping cart holds the item is 30 days.

 

3. What is my account?

My Account is your one-stop for all the information related to your past, current, and future purchase on aizstoreuae.com. it holds information like order history, order status reviews support tickets, and saved shipping addresses

 

Your order related

 

Placing an order

 

A. How do I buy an out-of-stock product?

You can only buy products when they are in stock. However, every out-of-stock product has a notify me” button. You can click this button to request a notification once the item is back in stock, we make our best efforts to get new stock if possible.

 

B. How do I place an order on aizstoreuae.com?

Placing an order on aizstoreuae.com is quick and simple. As you browse through aizstoreuae.com you can add the items you wish to buy to your shopping cart by clicking on the buy now, Logging in with your email address and password, entering your shipping address, and making the payment.

Alternatively, you can call us on our customer service number.

 

Sales Support

 

After-sales

 

A. I did not get a bill/Invoice with the product that was delivered to me!

Please call our customer care team on the number, which is open (8 am to 5 pm) hours on all (Monday-Saturday) days of the week. We will have it sent to you as soon as possible.

 

B. I Purchased a Product from aizstoreuae.com and the product is not working as expected after one month. What should I do?

Most of the products sold on aizstoreuae.com come with the manufacturer's warranty. if your product is still within the warranty period, you can contact the product service center contact: or the nearest aizstoreuae.com outlet. Email: info@aizstoreuae.com